![]() ![]() While Lightspeed offers excellent analytics tools and integrations, most of them come at an additional cost which may be a deterrent for smaller businesses. The software also makes managing multiple store locations easy and centralizes order and vendor information for our product managers to use across the company and analytics and insights that the software provides is essential to master the merchandising and inventory needs of our store. The sales tools are very easy to understand and enable us to train new employees quickly on the software. We are also able to focus on the operational aspects of the business since the software has been so stable and reliable for us. This ensures that we aren't wasting dollars on excessive inventory that is difficult to sell. With the stability of the software and the advanced insights into sales trends, we are able to understand our merchandising and inventory needs at a much more granular level. Downtime has been extremely minimal and Lightspeed support teams are always able to get us back up and running quickly-often before the operating hours of our stores. Lightspeed has proven to be an extremely stable POS system for our usage. I don't have any comments for this section If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution. There support mechanism is second to none. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use. I have installed numerous POS systems in my 30+ years of experience. I would recommend LightSpeed to anyone looking for a retail POS no matter what size. We then entered the inventory and the rest is history. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy. We had two separate Retail POS systems in our organization. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders. There are some work-arounds that I have implemented. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. ![]() We have been able to increase both sales and efficiency with this system. Integration across POS, eCommerce, Accounting, Data Analytics is excellent. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively. Our industry was using a server-based software which was cumbersome and VERY outdated.
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